Overview
This Refund Policy explains how subscription payments, renewals, cancellations, and refund requests are handled by Veloxis.
By purchasing or renewing a subscription, users acknowledge that they have read, understood, and accepted this Refund Policy.
Subscription Services
Veloxis provides access to digital subscription services that become available immediately upon successful account activation or subscription renewal.
Because access to digital subscription services is typically granted immediately upon activation or renewal, subscription fees are generally non-refundable except where required by applicable law.
Subscription Cancellation
Users may cancel their subscription at any time through their account settings or any other officially supported cancellation method.
Cancellation prevents future renewal charges but does not automatically generate a refund for payments that have already been processed.
Unless otherwise stated, users retain access to subscribed services until the end of the current billing period.
Billing Errors
If you believe you have been charged incorrectly due to a billing error, duplicate transaction, or unauthorized payment, please contact Veloxis promptly.
Each request will be reviewed individually, and where appropriate, corrective action may be taken following verification.
Exceptional Refund Requests
Veloxis may review refund requests arising from exceptional circumstances on a case-by-case basis.
Any refund determination remains subject to review by Veloxis and, where applicable, the requirements of governing consumer protection laws.
Submitting a refund request does not guarantee that a refund will be issued.
Changes to this Policy
Veloxis may update this Refund Policy from time to time to reflect changes in business operations, legal requirements, subscription services, or payment processes.
The most recent version published on the platform supersedes all previous versions.